Cancellations & Refunds

Cancellations & Refunds

We try, wherever possible, to accommodate our customers’ changing needs. Our general cancellation and refund policy is outlined below. This helps us to ensure event bookings run smoothly, places are not wasted and our customers have the best access to our events. However, we understand that not everything can be planned for. If you find yourself in a difficult situation, please don’t hesitate to contact us and we will try to work with you to find a solution.

In general, however:

Courses

• Bookings cancelled up to 30 days before the event can be rescheduled or fully refunded*.
• Bookings cancelled up to 14 days before the event can receive a 50% refund* or may be rescheduled at the discretion of The Bee Centre staff.
• Cancellations within 14 days of the course date cannot be refunded but may be rescheduled at the discretion of The Bee Centre staff and with a surcharge.
• Failure to turn up on the day is treated as a ‘no show’ and the place is forfeit without refund.

Experiences

• Bee Experience vouchers should be used by the date to which they are valid.
• Bee Centre staff may, at their discretion extend vouchers (but please try to use them during their allotted period, to avoid disadvantaging other customers).
• Once booked, experiences can be cancelled/rescheduled up to 10 days before the event.
• Experiences cancelled/rescheduled less than 10 days before the event are subject to forfeit but may, at the discretion of Bee Centre staff, be rescheduled.
• Failure to turn up on the day is treated as a ‘no show’ and the place is forfeit without refund.

*Refunds are provided minus a 3.5% fee which covers the cost made to us by our financial handling supplier.